Head of Customer Experience - CX

In Hamburg

Full time

For more than two decades, StormGeo is a trusted partner for companies who require decision support for weather sensitive operations. We are one of the largest and fastest growing providers of professional weather services. Our mission is to provide the most innovative decision support solutions and services for weather-sensitive operations — helping our clients safeguard people, assets and profits while improving business performance.

Did you know that we are also a global supplier of maritime charts & publications to the merchant marine? The Planning & Navigation team is not only responsible for our software used to optimize routes, monitor weather conditions and plan for navigation. In addition, they supply ships around the world with necessary charts & publications - digital and paper - including all tools to order, update and manage them.

The combination of weather services and nautical charts & publications allows us to be the first to integrate market-leading routing and weather services with state-of-the-art charts and publications solutions. We are growing and need your support as Head of Customer Experience - CX inside our Planning & Navigation team.

 How you’ll help us to excel

As Head of Customer Experience (CX), you’ll be responsible for a global team of specialists that ensure our customers have the right navigation data at hand any time. Whether it is navigational charts, publications or weather data, your team provides the licenses and software solutions to receive, evaluate and utilize the data, allowing customers to optimize their operations.

In addition to managing the team in their day-to-day business activities, you will help to complete the team's transition from a paper chart & publication distributor to a digital navigation data service provider. This directly supports the UN Sustainable Ocean Business initiative, which StormGeo is part of, by reducing physical shipments and use of paper in navigation wherever possible.

Here are a few more of your responsibilities:

  • Foster team knowledge on products and facilitate up-/cross-selling to customers through CX team
  • Cooperation with Product Management for product improvement/development
  • Ensure support for the Operations Team in efficient and timely resolution of customer issues
  • Coordinate customer claim resolution (on orders, deliveries, etc.) with relevant int./ext. stakeholders

What you’ll need to excel

  • Nautical, IT, engineering or economical degree (or similar education)
  • Proven track record of managing an (international) team
  • Experience in ENC/navigation data processing & management

Which benefits you can expect

From health care and retirement plans to time off and educational assistance programs, working at StormGeo offers extraordinary advantages. As an employee-driven company, we think about compensation as more than just pay. Our employee benefits depends on the country of employment, but are highly competitive. Typical benefit may be related to extended Medical insurances, disability support, competitive pension arrangements and local social benefits like wellness activities.

About StormGeo

StormGeo is a global provider of weather intelligence and decision support services, with leading solutions for shipping, oil and gas, renewable energy and utilities, cross industry and aviation. Our products and services help clients manage risk, optimize performance, reduce costs and increase revenue, deploying the latest technologies. StormGeo has more than 500 employees in 26 offices across 20 countries. As a participant in the UN Global Compact for Sustainable Ocean Business, StormGeo’s passion for weather and the protection of natural resources motivates us to support our clients in making informed, environmentally responsible business decisions.