Technical Support Specialist – Shipping (2 positions available)

In Aberdeen

Full-time


Closing Date: 30th November 2018

Salary: Competitive, plus additional benefits.

StormGeo is strengthening its technical customer service team in Aberdeen. Our clients are vessels and shipping companies globally and the main task will be providing 24/7 support for our clients subscribing to our Digital Suite of products and services

Basic IT understanding related to software installations, operating systems and similar are required. Maritime knowledge is a strong advantage but the right mindset with both analytical and decision-making skills are important. As our industry is constantly evolving the successful candidate should have the drive and desire to learn/embrace new challenges.

Responsibilities overview

Main responsibility will be providing 1st Line Technical Support to our clients who subscribe to our products and services. This will include software installations, crew training and general problem solving.

Duties & Responsibilities

  • Provide client support via telephone and email;
  • Prioritise support for our product suite, including digital charts and publications services;
  • Start basic investigation of incoming problems via ticketing system;
  • Support problem tracking databases;
  • Maintain status and resolution records;
  • Suggest improvements for better performance of the products and services when needed;
  • Involvement in customer installation and training.

Essential Requirements Technical:

  • Minimum of 2 years’ experience working in Customer Service/Technical Support front line environment;
  • Basic IT understanding related to software installations, operating systems and similar are required;
  • Experience with Windows based platforms;
  • Excellent written and oral communication skills with an emphasis on effective communications with customers, team members and management;
  • Strong multitasking and organizational skills with an ability to work unsupervised;
  • Monitoring and following the procedures and suggesting implementations in order to raise the quality of the products and services.

Desired

  • Maritime Navigation Services background;
  • Technical knowledge of Digital Products provided by UKHO or equivalent;
  • Experience with Navigational Systems and Programs, CRM systems or equivalent.

This is an exciting opportunity to join our team and begin a rewarding career if you are:

  • Open minded and enthusiastic to learn new and continue with career development;
  • Systematic, structured and proactive;
  • Motivating, cooperative and resourceful;
  • Good communicator and passionate about delivering the best Technical Support.

Interested applicants should send a detailed copy of their C.V. and a covering letter to: Recruit-uk@stormgeo.com Please mark your application with “CST Shipping” in the subject line.

Please read the StormGeo Job Applicant privacy notice on how we process data from job applicants.

About StormGeo

StormGeo is a world leader of shore-based ship routing advisory services and software, on-board voyage optimization systems and fleet management systems. The company’s mission is to provide innovative decision support solutions and services that enable companies in the maritime industry to improve effectiveness, increase profitability, maintain safety, and minimize environmental impact.

The company routes 60,000 ship voyages annually and 6,000 vessels are fitted with StormGeo on-board ship routing software. Its award winning products and services are designed to help ship owners, charterers, operators, fleet managers and captains identify the safest, most time-efficient or fuel-efficient routes for their fleets. StormGeo Shipping is headquartered in California's Silicon Valley, with worldwide offices in Hong Kong, Japan, Korea, New York, Shanghai, Singapore and the UK.

StormGeo is a market leader, providing decision support services and products for weather sensitive operations. The company offers solutions in the offshore oil and gas, shipping, renewable energy, onshore business continuity, media and aviation industries. The StormGeo Group is headquartered in Bergen, Norway and operates out of 22 offices in 16 countries. More information is available at www.stormgeo.com.