Technical Support Specialist

In Hong Kong or Singapore

Full time


StormGeo is expanding the Technical Support Team in our APAC offices. Our customers operate in a variety of weather sensitive environments including onshore, offshore, in air and at sea. As one of the largest and fastest growing providers of weather intelligence, our customers count on our seven 24/7 operations centers worldwide to safeguard not only their assets but lives. We have earned a reputation of customer excellence by putting people and the environment first.

Basic IT knowledge related to software installations, operating systems, and trouble-shooting are essential for the position. Maritime knowledge is a strong advantage, but the right mindset with both analytical and decision-making skills are essential for success. As our industry is continuously evolving, the successful candidate should have the drive and desire to learn/embrace new challenges.

Duties & Responsibilities

  • Provide client support via telephone and email;
  • Prioritise support for our product suite, including on-board software’s, shore based system, digital charts and publications services;
  • Start basic investigation of incoming problems via ticketing system;
  • Manage databases and make independent decisions to resolve technical support issues;
  • Maintain status and resolution records;
  • Suggest improvements for better performance of the products and services when needed;
  • Involvement in customer installation, training and support;
  • Work in a Global CST Support team environment, which covers 7 days a week including weekends and holidays.

Essential Requirements

  • Minimum of 2 years’ experience working in Customer Service/Technical Support front line environment;
  • Basic IT understanding related to software installations, database management, operating systems and similar are required;
  • Experience with Windows based platforms;
  • Excellent written and oral communication skills with an emphasis on effective communications with customers, team members and management;
  • Strong multitasking and organizational skills with an ability to work unsupervised;
  • Monitoring and following the procedures and suggesting implementations in order to raise the quality of the products and services.

Desired

  • Maritime background, with experience in Navigation a plus;
  • Technical knowledge of Digital Products provided by UKHO or equivalent;
  • Experience with Navigational Systems and Programs, CRM systems or equivalent.

You are:

  • Open minded and enthusiastic to learn new and continue with career development;
  • Systematic, structured and proactive;
  • Motivating, cooperative and resourceful;
  • Good communicator and passionate about delivering the best Technical Support.

Please apply by sending an email to shipping.career@stormgeo.com

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About StormGeo

StormGeo is a global provider of weather intelligence and decision support services, with leading solutions for shipping, oil and gas, renewable energy and utilities, cross industry and aviation. Our products and services help clients manage risk, optimize performance, reduce costs and increase revenue, deploying the latest technologies. StormGeo has more than 500 employees in 26 offices across 20 countries. As a participant in the UN Global Compact for Sustainable Ocean Business, StormGeo’s passion for weather and the protection of natural resources motivates us to support our clients in making informed, environmentally responsible business decisions.