Tier 2 Technical Support Specialist - Planning and Navigation

In Aberdeen

Full time

Are you looking for a career that makes a major difference in people’s lives and has a positive impact on the environment?

As a leader in global weather intelligence, StormGeo has been selected by the UN as a participant in the UN Global Compact. Specifically, the Action Platform for Sustainable Ocean Business under which Climate Action and Life Below Water are the primary focus. StormGeo, is a trusted partner for companies who require decision support for weather sensitive operations. Since 2018 StormGeo has saved over 1.4 million MT of fuel equating to over 4.1 million tons of CO2, or the removal of 875,000 cars from the road.

StormGeo is expanding the Technical Support Team at the Aberdeen, UK office. Our customers operate in a variety of weather sensitive environments including onshore, offshore, in air and at sea. As one of the largest and fastest growing providers of weather intelligence, our customers count on our seven 24/7 operations centers worldwide to safeguard not only their assets but also lives. We have earned a reputation for customer excellence by putting people and the environment first.

Good IT knowledge related to Software Installations, Maintenance, Operating Systems, Database Management and trouble-shooting are essential for the position. Maritime knowledge is a strong advantage, but the right mindset with both analytical and decision-making skills are essential for success. As our industry is continuously evolving, the successful candidate should have the drive and desire to learn/embrace new challenges.

How you’ll contribute

Main responsibility will be providing Tier 2 Technical Support to our clients who subscribe to our different Navigation and Weather products and services. Also assisting and advising internally Tier 1 Support with their investigations and problem solving, having access to the advanced resources and investigation tools. This means also working very closely with the T3 Development Department and Product Specialists.

Specifically, you’ll contribute to the following:

  • T2 case analyses, consultation and escalation
  • Start Advanced investigation of escalated support issues
  • Support problem tracking in databases, servers and 3rd party systems
  • Maintain status and resolution records
  • Creating solution cases and suggesting preventative solutions to the Product Management Team
  • Suggest performance improvements for the products and services when needed
  • Involvement in customer and co-workers training in global scale
  • Assisting with the installations, and product/services support setups
  • Work closely and share new ideas with Development Team
  • Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed

What you’ll need

  • Maritime Navigation Services background
  • 1-2-year IT studies including the Database and Operating Systems Management
  • Experience with Navigational Systems and Programs, database CRM systems or equivalent, Windows based platforms
  • Working experience in Technical Support environment
  • Excellent written and oral communication skills with an emphasis on effective communications with customers, team members and management
  • Strong multitasking and organizational skills with an ability to work unsupervised
  • Monitoring and following the procedures and suggesting implementations to raise the quality of the products and services.

Who you are

  • Open-minded and enthusiastic to learn and continue career development
  • Systematic, structured and proactive
  • Motivating, cooperative and resourceful
  • Good communicator and passionate about delivering the best Technical Support

 How to apply

This is an exciting opportunity to join our team and begin a rewarding career in weather forecasting. Please apply with a detailed copy of your C.V. and a covering letter to Recruit-uk@stormgeo.com and mark your application with “Tier 2 Technical Support Specialist – Planning and Navigation” in the subject line.

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About StormGeo

StormGeo is a global provider of weather intelligence and decision support services, with leading solutions for shipping, oil and gas, renewable energy and utilities, cross industry and aviation. Our products and services help clients manage risk, optimize performance, reduce costs and increase revenue, deploying the latest technologies. StormGeo has more than 500 employees in 26 offices across 20 countries. As a participant in the UN Global Compact for Sustainable Ocean Business, StormGeo’s passion for weather and the protection of natural resources motivates us to support our clients in making informed, environmentally responsible business decisions.