StormGeo in Singapore is looking for a Regional Team Leader Technical Support Planning & Navigation

In Singapore

Full time


 About the job


As Regional Team Leader Technical Support in StormGeo, you will be leading and developing a small team of specialists providing technical support for our onboard software tools. The overall responsibility for the team leader is to ensure that the support team has all the tools and guidance to get their work done, continuosly extends & shares its knowledge and thus provides proper service levels for our end users. At StormGeo, the team leader work is integrated into the business development to create customer value.

You will report to the Vice President of Planning & Navigation and you will be based in Singapore.

 

You will:

  • Assist in resolution of customer issues, ticket handling incl. participation in on-call shifts
  • Prepare and support roll-out of solutions to customers
  • Cooperate on service tickets with relevant int./ext. stakeholders (technical specialists, After-Sales, Product Management, etc.)
  • Contribute to definition of and be responsible for meeting team KPIs
  • Support product development through structured collection/evaluation of client & team feedback 

 

Who you are

We’re looking for a team leader who will work with an international team servicing clients around the globe. As a person, you’re equipped with first experiences in leading a team. You enjoy questioning and improving existing work practices and to "get your hands dirty" when working on service tickets with the team. Ideally you have experience in maritime (support) jobs and understand the challenges of crews on board.

 

What do you know?

We believe you have previous experience in an international environment within a matrix organization - ideally inside the maritime industry. You have nautical, IT, engineering, or business degree (or similar education). Your are fluent in English and Mandarin, maybe even further languages.

 

What’s in it for you

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on StormGeo’s future success.

 

For further information please contact:

Dennis Thielsen, Vice President Planning & Navigation StormGeo, dennis.thielsen@stormgeo.com

The role is designed as a hybrid role with 60% office presence at least. Start date for this role is 1st Janaury 2023. 

 

StormGeo has a stimulating international working environment. Diversity in the workplace is essential to StormGeo and we encourage candidates from all backgrounds, communities, and industries to apply. We have a dynamic international working environment where we challenge, encourage, and support each other. All employees are included in our insurance and pension scheme. Salary is by agreement and we give flexible working hours where possible. For international candidates, we offer a safe moving and relocation package. StormGeo is committed to diversity and offers family-friendly policies.

 

About StormGeo

StormGeo is a global provider of weather intelligence and decision support services, with leading solutions for shipping, oil and gas, renewable energies, utilities, other onshore industries and aviation. Our products and services help clients manage risk, optimize performance, reduce costs and increase revenues, deploying the latest technologies. StormGeo has more than 500 employees in 24 offices across 18 countries. As a participant in the UN Global Compact for Sustainable Ocean Business, StormGeo’s passion for weather and the protection of natural resources motivates us to support our clients in making informed, environmentally responsible business decisions. Since June, 2021, StormGeo has been part of the Alfa Laval Group.

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.