Commercial After-Sales Support Specialist Europe

In Central and Eastern Europe

Full time

Every day, we enable our clients to navigate a changing environment by unlocking the value of data.

We have bright minds working every day to figure out how to keep the planet healthy. It is important to us that the impact of climate change is kept to a minimum, and that our clients are empowered to succeed in this changing world. In StormGeo, one way to achieve this is by helping our clients to transition from navigation on paper to digital charts, publications and decision support solutions.

The After-Sales Support teams are our clients' first point of contact for charts, publications and related software solutions. They are passionate about clients having the latest and correct editions of charts and publications they require for their voyages. This includes recommendations on further products needed to be compliant at all times.

As Commercial After-Sales Support Specialist based in Athens, you’ll be responsible for our client base in Europe. The European After-Sales Support team is located in Oslo, Bristol, and Athens. Just like them, you will aim to build long-term client relations through great service delivery in nautical charts, publications and planning software solutions.

We need passionate people to provide great client experience and improve every day.

You have the willingness to pull up the sleeves and go the "extra mile" for clients in urgent need for charts and publications to plan or execute their next voyage.

As a Commercial After-Sales Support Specialist you will be supporting our clients to complete their day-to-day tasks of "moving goods from A-to-B". Together with the team, you will not only work on your "own" clients but also support other After-Sales Support team members when the need arises. We think global and act local, so that clients receive their orders with shortest leadtimes possible.

You like to use your experience from previous jobs to help us improve every day.

It will be helpful to have experience in the business of nautical charts and publications, when you start. However, if this job catches your attention and you have similar experiences from other industries, please apply. Fresh ideas are always welcome! Your colleagues are experienced and will support you in getting up to speed on products etc.

We enjoy being part of the bigger picture: s-Suite

Apart from our Route Advisory Services and Fleet Performance Management Solutions, StormGeo is also a supplier of nautical charts & publications to ships around the world. The After-Sales Support team, part of the Planning & Navigation product unit, is supplying the digital charts and publications through our s-Planner onboard platform - part of our s-Suite. Where needed, we supply charts and publications as "traditional" paper versions out of our warehouses in Bristol and Hongkong, too.

s-Suite is an innovative software and services suite for shipping customers. It includes Voyage Planning, Onboard Route Optimization, Route Advisory Services and Fleet Performance Management in one complete solution.

Interested but still having some questions?