As forecasters predict another busy storm season on the heels of record‑breaking hurricane activity in 2020, the Un‑carrier is equipped with more disaster‑response resources than ever.
Hurricane season officially runs from June 1 through November 30, but the Un-carrier prepares year-round to ensure we are ready to help customers, first responders and local authorities stay connected when it matters most. Last year's 30 named storms were the most-ever on record, and forecasters have already predicted above-average storm activity again this year. T-Mobile takes a rock-solid approach to preparation and response, hoping for the best but planning for the worst.
It starts with knowing when and where storms might hit and understanding their possible severity. T-Mobile partners closely with national weather forecasters to better understand storm patterns and potential short- and long-term responses. Once a storm hits, our recent investments in our network’s resiliency and infrastructure prove critical. Our nationwide 5G buildout with crucial low-band spectrum gives us the coverage penetration necessary to keep customers in service during and after natural disasters. We’ve also further increased network emergency response capabilities on the ground and now have even more resources to quickly support people most affected after a hurricane.
“While we hope our communities are spared the destruction we’ve seen in previous years, our T-Mobile teams have worked tirelessly to be ready for what’s to come — investing in our network, partnering with tracking experts and expanding our emergency response fleets and relief teams,” said Neville Ray, T-Mobile president of technology. “Once a storm hits, every minute, hour and day that passes can have a huge impact. We know that preparation is key so that when disaster strikes, we are ready to take care of our customers as quickly as possible, and that’s why we prioritize readiness all year long.”
Emergency Response Vehicles in action
T-Mobile is serious about the role we play to effectively respond during and after a storm. We utilize a number of proven strategies to make sure we’re ready for any situation:
Over the past year, we further increased our network emergency response capabilities and now have more resources ready to respond to hurricane-prone communities after storms.
When it comes to hurricanes, even with all our preparations and our network’s increased capacity, power outages and other service interruptions can still occur. If your cell service is interrupted or spotty immediately following a hurricane, we recommend you try the following:
Taking a few minutes NOW to get ready for the hurricane season can help you stay connected in the moment. We suggest the following steps: